Wetsuit Warranty

We are a company that is committed to providing products for the sport that we all enjoy; surfing. Part of our offering are wetsuits which are warm and functional. During our time producing wetsuits we have found no rubber more superior than that of Yamamoto Corporation based in Japan whose neoprene we exclusively use in all our surfing suits.

While we do our best to produce wetsuits that remain supple and comfortable, one of the issues that can happen with a smooth-skin wetsuit is the neoprene can 'Nick' with contact with from sharp fingernails, sharp stones and other sharp items that can puncture the skin of the neoprene. The ironic situation is that if treated carefully a Yamamoto smooth skin suit will last longer than a conventional wetsuit but this will be down inevitably to your own care and control.

So with this in mind we would ask you to look after your wetsuit, treat it with care, love it and it will in turn love you back, keep you warm and comfortable and become your 2nd best friend, next to your surfboard. If there are any problems, we will always do our best to help you; although this will not include nicks in the smooth skin due to its delicacy. While you need to consider this aspect of owning a smooth-skin wetsuit it is worth noting the fact that it is because of this smooth-skin surface that the suit remains completely 'wind resistant' . In a conventional wetsuit produced in nylon, wind chill is the main reason your body gets cold as the water trapped in the material is cooled down by the air temperature and wind. Another benefit is our wetsuit absorbs 75% less water than a standard nylon wetsuit, keeping it warmer, lighter, and therefore more manoeuvrable. In our opinion its qualities far outweigh its delicacy, and in any case – should you not take great care of a potential best friend.

For all other issues our peace of mind policy is as follows;

• For workmanship issues including seams and zip breakages we will repair or replace the wetsuit within 90 days free of charge.
• After 90 days and up to 180 days we will repair your wetsuit for you free of charge although you will be responsible to deliver it into us.
• From 180 days to 365 days we will repair your wetsuit for a nominal fee to cover carriage and cost of the repair.

Please note this is on the understanding we can repair your wetsuit and will be confirmed upon receipt of details regarding your wetsuit damage.

If the wetsuit has been purchased from a shop the following information will apply.

A valid receipt must be copied or taken back with any wetsuit purchase.

• The receipt must fit within the date range noted above.
• The wetsuit must have been purchased from the store to which it is returned.
• A copy of the receipt must be provided when returned to us.
• A replacement wetsuit will be offered or a repair service, if for any reason it is out of stock we will have the right to replace it within 90 days, if this is not possible or suitable (at our discretion) we will credit you and you can credit the customer.

To raise a new wetsuit warranty request - please click here.

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Attachments:
Nineplus_Wetsuit_Warranty.pdf